Services

We consider ourselves your Outsourced IT Department.
Some might call it Managed IT Services, but we see it as so much more.
We place great importance on relationships with our clients and view ourselves as a part of your team.

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Our Core Four

We know working with technology can be a huge challenge, and as you are busy running your business you just want the IT to work. With decades in the industry, we have established four core services that every small business needs for a solid IT foundation, allowing you to focus on reaching your business goals.

Our team of trusted professionals has years of experience with IT service management and provides efficient, effective, and trustworthy IT services to clients whenever they need it.

Our services include:

Learn About BSSI’s Four Core Services

Advisory Services

Through our advisory services, you’re certain to have your business needs at the forefront of our technology solutions for you. When working with BSSI, you’ll receive a dedicated advisory services team member for your business. On a regular basis we will meet with you and review the health of your IT – making sure it is aligned with your business goals. You’ll receive recommendations and procurement assistance to make sure your organization is safe, secure, and productive.

The objective is to have your technology and business goals working in harmony. As part of that plan, we provide tracking and reporting to keep you running smoothly and apprised of your technology environment on an ongoing basis.

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Cybersecurity Services

Cybersecurity for your business is a top priority here at BSSI. Our systems and tools diagnose and manage your technology to protect you from viruses and spyware, and provide us real time alerts should there be any failures in your technology performance or availability. This allows us to act quickly before it causes a problem in your business.

Employees are a business’s number one security risk. It’s critical that your employees know the best practices for keeping your business assets and themselves safe in the digital age. We provide threat testing and online cybersecurity training for your employees.

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Network Management Services

Network Management Services is a necessary part of keeping your business running smoothly and effectively. We take care of it all for you, so you can focus on your job.

On a regularly scheduled basis, a technician personally assesses your environment to track and manage your technology as an added quality control checkpoint. You’ll also receive guidance from a system administrator on industry best practices for managing passwords, user directories, backups, software updates, and business continuity.

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Help Desk Services

In the perfect world, technology would always do what it’s supposed to. Unfortunately, stuff happens and technology does occasionally break. We offer help desk support for all problems, both big and small – answering the phone live every time. You’ll have complete access to our full team of experts who will handle the situation quickly. And should a problem arise that needs our attention in person, we’ll be onsite ready to help.

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Projects

We understand that sometimes situations arise that require a special project. At BSSI, if you have a unique situation you need help with, but it falls outside of the core services provided in your month-by-month contract, we’re happy to assist on a project basis. Whether your office is relocating and you need laptops set up for all your employees or you need to replace your server, we can help.


Tools

When you work with BSSI, you receive IT help in our four core service areas that are designed to ensure your business is completely covered. We know that your organization is unique and requires a customized plan to fit your specific needs. With the tools below, we have access to and utilize only the best resources to meet your business goals.

  • Cloud computing
  • Internet connection help
  • Mobile device management
  • Network security
  • Office 365
  • Remote access
  • Security solutions
  • Spam filtering and email solutions
  • System backups, onsite and offsite
  • Virus and spyware removal and protection
  • Virtualization
  • VPN (Virtual Private Networks)
  • Web content filtering
  • Web hosting
  • Wireless computing