Rick Jones Joins BSSI

Posted by admin on April 29, 2011 | No Comments

I am excited to welcome Rick Jones to our organization as a network engineer. Rick has such passion for this industry and it excites me to share with you what he has to say:

“What a great time to be involved in the technology field!

With Smart Phones, Servers, Virtualization technologies, it is absolutely amazing what can be achieved through technology. The speed at which we are moving towards tomorrow’s technology keeps everyone, especially myself, fighting to stay ahead of the curve. Because of my passion for customer service I am very fortunate to be partnering with BSSI to provide the central Ohio region with top-notch support services. In my seven years of working in the computer industry, I have seen my share of ‘typical support services’ and I must say BSSI has raised the bar in customer services and technical expertise. Diana’s commitment to providing the absolute best customer service and fostering an environment of growth for the BSSI team is inspiring.

I did not get involved in this field by chance. My passion for the ‘techy’ aspects of technology has led me to a career that I am excited about. In my quest to be the best technician that I can be, I have obtained my CCNA, MCITP, A+ and Security+ certifications. I am also in the process of finishing my Bachelors of Science in Information Technology.

I like to spend my personal time camping, helping with Church activities and hanging out with my wife and 6 month old son.

I look forward to working with everyone and providing you with the best support services around.”

BSSI’s CEO is Diana Spurgus. The focus of BSSI consists of central Ohio organizations (for-profit, not-for-profit and medical) that rely heavily on their technology on a daily basis. The company’s primary goal is to provide exceptional services to these organizations so that they in-turn can operate and perform more effectively without the worries associated with continued system down time, and by improving the client’s workflow through current computer environment assessments and consultation. BSSI has recently expanded much more heavily and aggressively into their current central Ohio focus markets which include Fairfield, Franklin, Hocking, Licking, Muskingum and Ross counties.

Could You Be Breaking The Law By Not Archiving E-mails?

Posted by admin on April 25, 2011 | No Comments

It’s 4:30 on Friday afternoon when you get the message that a key vendor will not be able to deliver what they promised on time, which will in turn cause YOU to miss a critical deadline for your most important client. Frustrated, you call the vendor, who instantly denies ever being told about the deadline. You know deadlines were discussed but can’t find it in your original written agreement. You then turn to your e-mail only to be forced to dig through hundreds of messages to try and find the e-mail where you conveyed the importance of this project being delivered on time, but you can’t find it because it was deleted.

Sound familiar? Or perhaps you’ve been in a similar situation where you’ve had to “dumpster dive” for old e-mail communications? Think about it – almost all of your business communications and negotiations are performed via e-mail, making them important documents to keep for reference. And since you send and receive hundreds if not thousands of e-mail messages annually, it just makes sense to have a simple and easy way to find old communication threads. But this isn’t just a convenience issue, it’s a legal one.

What Every Business Is Required By Law To Do

Some industries have strict federal guidelines on storing e-mail communications (financial institutions for example). But what most people don’t realize is that ALL businesses must comply with the Federal Regulations on Civil Procedures, or FRCP. In this instance, ignorance is far from bliss – it could put you and your organization in serious legal trouble.

The amendments, which went into effect on December 1, 2006, mandate that companies be prepared for “electronic discovery.” Simply put, that means you must know where your data is and how to retrieve it. Failure to do so can lead to fines or loss of a lawsuit.

But I Have A Backup…That Means I’m Okay, Right?

Wrong! E-mail archiving is not the same as conventional e-mail backups. Backups only enable you……to restore your e-mail servers to a previous point in time in the event of a disaster. An e-mail archive (unlike a backup) is indexed and searchable, which means you can find e-mail communications based upon various criteria, such as date, subject, sender or receiver address, attached files, or any combination of the above.

Aside from the legal issues, e-mail archiving just makes sense. Murphy’s law dictates that you’ll need an e-mail the minute you permanently delete it; that’s why it’s smart to archive your inbox. Plus, it will make searching your inbox infinitely faster (not to mention easier) AND prevent your inbox from getting so overblown that it stops working due to file size limitations.